HOW CAN WE HELP?

Artists apply with their portfolio and process proof. A person reviews every application. Approved artists get a one-time code by email.

A code works once, only with the email it was sent to, for 14 days. If it was used, cancelled or expired, contact us for a new one.

PayPal, Zelle (US bank accounts only) or bank transfer. Payment details appear on your order page. Pay 50% to start and 50% after you approve the sketch, or pay in full and save 5%. Orders under $25 are paid in full. Never pay an artist outside the site.

Open an artist page and order a package, or press Message and ask for a custom offer. The price always stays inside the Brand Reformers price list.

Before work starts, or if the artist misses the deadline, you get 100% of the art price back. After the sketch starts, the 50% deposit is not refundable. Talk to support first, then send a refund request. The service fee is not refundable.

On Brand Reformers Studio orders you choose one gift: 30% off your next Brand Reformers Studio order, or 2 free emotes. It does not work with other artists.

No. All art here is made by people. Proven AI art means a full refund and the artist is removed.

Monday to Friday (US Eastern Time, ET). Cases sent on Saturday or Sunday are reviewed on Monday.